Refund policy
At Premium Metalwork Designs, we take pride in crafting high-quality, made-to-order metal products. Your satisfaction is important to us, and we stand behind the durability and craftsmanship of every item we produce.
Returns
Due to the custom and made-to-order nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 5 days of delivery with:
- Your order number
- Clear photos of the item and packaging
We will review your request and, if approved, offer a replacement or refund at no additional cost.
Order Cancellations
Orders may be canceled within 24 hours of purchase. After this period, production may have already begun and cancellations may not be possible.
Custom Orders
All custom or made-to-order items are final sale and cannot be returned or exchanged.
Shipping Issues
We are not responsible for:
- Delays caused by shipping carriers
- Incorrect addresses provided at checkout
Please double-check your shipping information before placing your order.
Contact Us
If you have any questions or concerns about your order, please don’t hesitate to reach out:
📧 support@premiummetalworkdesigns.com