Shipping policy
At Premium Metalwork Designs, every product is carefully crafted and packaged to ensure it arrives safely and ready for installation.
Processing Times
All orders are made to order.
- Processing time: 3–7 business days
- Custom orders may require additional time depending on complexity
Once your order is completed, it will be prepared for shipment immediately.
Shipping Within the United States 🇺🇸
We proudly offer FREE standard shipping on all orders within the United States.
- Estimated delivery time: 2–5 business days after shipment
- No minimum purchase required
👉 Your total at checkout = no surprise shipping fees.
Expedited Shipping
If you need your order sooner, expedited shipping options are available upon request.
Please contact us before placing your order to receive a quote and confirm availability:
📧 sales@premiummetalworkdesigns.com
Split Shipments (Important)
For longer items (such as handrails over 7.5 feet), orders may be shipped in multiple sections to ensure safe delivery.
These sections are designed for easy assembly with seamless connections.
Shipping Carriers
We primarily ship via:
- UPS
- FedEx
- USPS (for smaller items)
Carrier selection depends on the size and weight of your order.
Damaged Packages
If your package arrives damaged:
- Take photos of the packaging and product
- Contact us within 5 days of delivery
We will resolve the issue as quickly as possible.
Incorrect Addresses
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Questions?
If you have any questions about shipping, feel free to contact us:
📧 support@premiummetalworkdesigns.com